Microsoft Teams Calling Plans for UK Businesses
AMVIA delivers this service as part of our managed IT portfolio for UK businesses. Fixed monthly pricing, no hidden fees, and a team that understands your business.
Microsoft Teams Calling enables UK businesses to make and receive standard phone calls directly within Teams — replacing traditional desk phones with a fully integrated collaboration and telephony platform. AMVIA provisions Teams Calling with Microsoft Calling Plans or Direct Routing, including number porting, hunt groups, and auto-attendant configuration.
Why This Matters
What's Included
Everything you get with this managed service.
Proactive Protection
Continuous monitoring and threat detection to prevent incidents before they impact your business.
Expert Management
UK-based engineers handle configuration, updates, and incident response — so you don't have to.
Regular Reporting
Monthly reports on security posture, incidents handled, and recommended improvements.
Dedicated Support
Direct access to your account team for questions, changes, and escalations.
How We Set Up Teams Calling
From licence activation to live calls — Teams Calling operational within 5 working days.
Licence & Number Setup
We activate calling licences, assign or port your existing phone numbers, and configure emergency calling addresses.
Call Flow Design
Auto-attendants, call queues, and hunt groups are configured in Teams to match your business call routing requirements.
User Configuration
Each user's Teams client is configured for calling — with voicemail, caller ID, and call forwarding rules set up.
Training & Go-Live
Staff are trained on making and receiving calls in Teams, with ongoing support for changes and call quality monitoring.
Why Choose AMVIA for Microsoft Teams Calling
UK-based specialists delivering measurable results for businesses of every size.
Sheffield-Based, UK-Focused
Our engineering and support team operates from Sheffield. We understand UK compliance requirements, network infrastructure, and the specific challenges facing British businesses.
Accredited & Certified
AMVIA holds Cyber Essentials Plus, ISO 27001, and Microsoft Gold Partner status — giving you confidence that our services meet the highest UK security and quality standards.
1,200+ UK Businesses Protected
We manage IT and security for over 1,200 UK businesses across sectors including legal, finance, healthcare, and professional services. Our track record speaks for itself.
Fast, Responsive Support
Critical issues are responded to within one hour. Our helpdesk is available by phone, email, and portal — with dedicated account managers who know your environment.
Client testimonial coming soon — AMVIA protects over 1,200 UK businesses.
— AMVIA Client
Get Started
Fixed monthly pricing. No lock-in contracts.
Frequently Asked Questions
Microsoft Calling Plans bundle PSTN connectivity directly from Microsoft, making setup straightforward but limiting carrier choice. Operator Connect allows you to select a UK telecoms provider for your calling, often delivering better call rates and local number availability. Teams Phone has surpassed 26 million PSTN users worldwide (UC Today), and AMVIA helps you choose the option that best fits your call volumes and budget.
Yes. Number porting transfers your existing business numbers from your current provider to your Teams calling platform. The porting process typically takes five to ten working days in the UK once the request is submitted. AMVIA manages the entire porting process, coordinates with your outgoing provider, and ensures no calls are missed during the transition.
Call quality depends on network configuration, bandwidth, and quality-of-service settings. AMVIA configures QoS policies to prioritise voice traffic, ensuring calls are clear even during periods of heavy data usage. The UK broadband average download speed is 69.4 Mbps (Ofcom Connected Nations 2024), which is more than sufficient for Teams calling when properly configured with traffic prioritisation.
No. Teams calling works on any device running the Teams desktop or mobile app — laptops, tablets, and smartphones. However, certified Teams desk phones and headsets provide a more professional experience with dedicated call controls and superior audio quality. AMVIA supplies and configures certified hardware from manufacturers such as Poly, Yealink, and Jabra.
The UK PSTN switch-off is scheduled for completion by January 2027 (Openreach), meaning traditional analogue and ISDN phone lines will cease to work. Businesses must migrate to an IP-based telephony solution before this deadline. Microsoft Teams calling provides a cloud-native replacement that eliminates reliance on legacy infrastructure and offers advanced features such as call queues, auto-attendants, and voicemail transcription.
Related Resources
M365 Business Premium vs Standard
Security differences between M365 tiers
How Much Does Managed Cybersecurity Cost?
UK pricing guide for managed cybersecurity services
How to Set Up MFA in Microsoft 365
Step-by-step MFA setup guide
Microsoft 365 Security Audit
Get your M365 tenant security assessed