Hosted Business Phone System for UK SMEs
AMVIA delivers this service as part of our managed IT portfolio for UK businesses. Fixed monthly pricing, no hidden fees, and a team that understands your business.
A hosted phone system replaces on-premises PBX hardware with a cloud-based platform — enabling flexible working, auto-attendant, call recording, and Teams integration without capital investment. AMVIA deploys and manages hosted phone systems for UK businesses with 5 to 500 users, including number porting, handset provisioning, and ongoing support.
Why This Matters
What's Included
Everything you get with this managed service.
Proactive Protection
Continuous monitoring and threat detection to prevent incidents before they impact your business.
Expert Management
UK-based engineers handle configuration, updates, and incident response — so you don't have to.
Regular Reporting
Monthly reports on security posture, incidents handled, and recommended improvements.
Dedicated Support
Direct access to your account team for questions, changes, and escalations.
How We Set Up Your Phone System
From requirements gathering to live calls — your hosted phone system is operational within 5–10 working days.
Requirements & Number Porting
We capture your call flow requirements, extension structure, and begin porting your existing phone numbers.
System Configuration
Auto-attendants, hunt groups, voicemail, and call routing are configured to match your business workflow.
Handset Deployment
Pre-configured handsets or softphones are shipped to each location — plug in and they're ready to use.
Training & Support
Staff training on key features, followed by ongoing support for moves, adds, changes, and call quality monitoring.
Why Choose AMVIA for Hosted Phone System
UK-based specialists delivering measurable results for businesses of every size.
Sheffield-Based, UK-Focused
Our engineering and support team operates from Sheffield. We understand UK compliance requirements, network infrastructure, and the specific challenges facing British businesses.
Accredited & Certified
AMVIA holds Cyber Essentials Plus, ISO 27001, and Microsoft Gold Partner status — giving you confidence that our services meet the highest UK security and quality standards.
1,200+ UK Businesses Protected
We manage IT and security for over 1,200 UK businesses across sectors including legal, finance, healthcare, and professional services. Our track record speaks for itself.
Fast, Responsive Support
Critical issues are responded to within one hour. Our helpdesk is available by phone, email, and portal — with dedicated account managers who know your environment.
Client testimonial coming soon — AMVIA protects over 1,200 UK businesses.
— AMVIA Client
Get Started
Fixed monthly pricing. No lock-in contracts.
Frequently Asked Questions
A hosted PBX provides enterprise-grade call features without on-premises hardware, including auto-attendant, call queues, hunt groups, voicemail-to-email, call transfer, call recording, and mobile apps for making and receiving calls on the move. All configuration is managed in the cloud, so changes to call routing and user extensions can be made instantly by AMVIA or via your admin portal.
Hosted phone systems support a wide range of IP desk phones from manufacturers such as Yealink, Poly, and Snom, as well as softphone apps for laptops and smartphones. AMVIA pre-configures handsets before delivery so they work as soon as they are plugged in. The UK PSTN switch-off is scheduled for completion by January 2027 (Openreach), so existing analogue handsets will need replacing with IP-compatible devices.
Yes. Call recording can be enabled on all calls, inbound only, or on demand — depending on your compliance and quality assurance requirements. Recordings are stored securely in the cloud with configurable retention periods. For FCA-regulated businesses, AMVIA configures compliant recording with tamper-proof storage and searchable archives for dispute resolution and training.
When the PSTN is switched off, all traditional analogue and ISDN phone lines will stop working permanently. If your business still uses a legacy PBX, you must migrate to an IP-based hosted phone system before the deadline. Teams Phone has surpassed 26 million PSTN users worldwide (UC Today), and cloud-hosted alternatives offer a smooth, feature-rich upgrade path from legacy telephony.
AMVIA can deploy a hosted phone system within five to ten working days from order, including number porting, handset delivery, and user configuration. Temporary numbers can be provided whilst porting completes, ensuring no gap in service. No on-premises server hardware is required, which significantly reduces installation complexity and cost compared to traditional PBX systems.
Related Resources
VoIP vs Traditional Landline
Compare VoIP and traditional telephony
Business VoIP Guide
Complete guide to business VoIP in the UK
Microsoft Teams Direct Routing
Teams calling with PSTN connectivity
PSTN Switch-Off Guide
What the switch-off means for your business