Co-Managed IT: How We Work Alongside Your IT Team
AMVIA delivers this service as part of our managed IT portfolio for UK businesses. Fixed monthly pricing, no hidden fees, and a team that understands your business.
Co-managed IT combines your in-house IT team with AMVIA's specialist engineers — filling gaps in expertise, capacity, or 24/7 coverage without replacing your existing staff. UK businesses with one or two IT staff members benefit most, gaining access to security specialists, cloud architects, and out-of-hours helpdesk support at a fraction of the cost of additional hires.
Why This Matters
What's Included
Everything you get with this managed service.
Proactive Protection
Continuous monitoring and threat detection to prevent incidents before they impact your business.
Expert Management
UK-based engineers handle configuration, updates, and incident response — so you don't have to.
Regular Reporting
Monthly reports on security posture, incidents handled, and recommended improvements.
Dedicated Support
Direct access to your account team for questions, changes, and escalations.
How We Work With Your IT Team
From initial alignment to embedded support — a partnership that extends your team's capabilities.
Team Alignment
We meet your IT team, understand your infrastructure, and agree on responsibilities, escalation paths, and SLAs.
Knowledge Transfer
We document your environment, gain access to systems, and align on tooling and processes.
Shared Operations
Your team handles day-to-day tasks while we take on specialist areas — security, projects, or after-hours support.
Continuous Improvement
Monthly reviews to adjust workload balance, address emerging needs, and plan strategic IT projects together.
Why Choose AMVIA for Co-Managed IT
UK-based specialists delivering measurable results for businesses of every size.
Sheffield-Based, UK-Focused
Our engineering and support team operates from Sheffield. We understand UK compliance requirements, network infrastructure, and the specific challenges facing British businesses.
Accredited & Certified
AMVIA holds Cyber Essentials Plus, ISO 27001, and Microsoft Gold Partner status — giving you confidence that our services meet the highest UK security and quality standards.
1,200+ UK Businesses Protected
We manage IT and security for over 1,200 UK businesses across sectors including legal, finance, healthcare, and professional services. Our track record speaks for itself.
Fast, Responsive Support
Critical issues are responded to within one hour. Our helpdesk is available by phone, email, and portal — with dedicated account managers who know your environment.
Client testimonial coming soon — AMVIA protects over 1,200 UK businesses.
— AMVIA Client
Get Started
Fixed monthly pricing. No lock-in contracts.
Frequently Asked Questions
Co-managed IT supplements your existing in-house team rather than replacing it. Your IT staff retain control of day-to-day operations and strategic decisions, whilst AMVIA fills specific gaps — such as cybersecurity expertise, cloud management, or out-of-hours coverage. This hybrid model suits businesses with one to three internal IT staff who need specialist skills without the cost of additional full-time hires.
AMVIA agrees a clear escalation matrix during onboarding, defining which issues your team handles and which are routed to our engineers. Typically, your staff manage first-line queries whilst AMVIA provides second and third-line support for complex infrastructure, security, and cloud issues. 43% of UK businesses experienced a cybersecurity breach or attack in the past year (DSIT 2025), so having specialist escalation paths for security incidents is critical.
Yes. Your internal team retains administrative access to all systems, and AMVIA works within permissions and change-control processes you define. We provide shared documentation, a joint ticketing system, and transparent reporting so both teams have full visibility. Co-managed IT is designed to empower your existing staff, not to override their decisions or limit their access.
In a typical co-managed arrangement, your in-house team handles user onboarding, desktop support, and vendor liaison, whilst AMVIA manages network monitoring, patch management, security operations, and after-hours support. SME IT support costs typically range £35–£65/user/month for fully managed services (industry benchmark), but co-managed pricing is often lower because your staff absorb part of the workload.
Absolutely. As your business grows, AMVIA absorbs the additional monitoring, security, and infrastructure workload without you needing to recruit. This is particularly valuable for fast-growing UK businesses where hiring qualified IT engineers is competitive and time-consuming. You can scale support up or down monthly, paying only for the capacity you need.
IT support from £30/user/month → Get IT Support Quote