What makes AMVIA different from BT, Virgin Media, and other major telecoms?

AMVIA provides direct access to real UK-based experts who answer in under 90 seconds with no voicemail policy (0333 733 8050), unlike automated ticketing systems at major providers. Every customer receives a named account manager who understands your industry and infrastructure, proactive monitoring preventing disruptions before they impact operations, and transparent pricing with 99.9% uptime guarantees backed by automatic financial service credits. This means infrastructure becomes a competitive advantage rather than an ongoing frustration with impersonal support queues.

How many UK businesses does AMVIA serve?

AMVIA serves over 2,000 UK businesses ranging from 10 to 500+ employees across sectors including legal, logistics, finance, retail, recruitment, and hospitality. Founded in 2016 and headquartered in Sheffield, AMVIA combines 20 years of telecommunications expertise with partnership mentality serving IT Directors, Operations Managers, and business owners frustrated with impersonal service from major telecoms.

What services does AMVIA provide?

AMVIA delivers the complete technology stack UK businesses need: Business Connectivity (FTTP fibre, leased lines, bonded broadband, SD-WAN), Unified Communications (VoIP phone systems, Microsoft Teams integration, business mobile with multi-network eSIM), Managed IT Services (Microsoft 365 administration, Intune endpoint management, managed desktop, managed WiFi), Cybersecurity (threat detection, phishing protection, compliance for GDPR and Cyber Essentials), and Cloud Integration (Microsoft Azure, AWS, hybrid infrastructure). Every service includes transparent pricing, 99.9% uptime SLA, and 24/7 UK-based support.

What is AMVIA's support response time?

AMVIA guarantees support response in under 90 seconds via direct phone access to UK-based technical specialists at 0333 733 8050 with no voicemail policy. When IT issues emerge—dropped connections, VoIP quality degradation, security alerts—you reach a real person who understands your infrastructure, has context from previous interactions, and can make decisions without consulting multiple management layers. This direct access eliminates ticket queues and escalation delays typical at major providers.

Does AMVIA offer vendor consolidation?

Yes—AMVIA's integrated approach means your connectivity, voice, mobile, managed IT, and security all work together seamlessly, billed on one invoice through one account manager. Most UK businesses juggle multiple technology vendors creating operational chaos where vendors blame each other during issues. AMVIA eliminates this fragmentation, saving IT teams 10+ hours monthly previously spent coordinating between vendors and typically delivering 20-30% total cost reduction versus scattered point solutions.

What is AMVIA's uptime guarantee?

AMVIA guarantees 99.9% uptime (maximum 43 minutes downtime annually) backed by contractual SLA with automatic service credits when targets are missed. Unlike major providers who hide SLA details in fine print, AMVIA publishes transparent commitments showing exact uptime percentages, financial penalties if we fail, and guaranteed response times for issues. For failures during business hours (8 AM-6 PM weekdays), engineers resolve issues within 5 hours on-site or remotely with 24/7 proactive monitoring.

Where is AMVIA based?

AMVIA is headquartered in Sheffield, UK, with every team member UK-based. Founded in 2016, AMVIA deliberately chose to invest in expert UK talent and stay local rather than follow major providers consolidating, automating, and shifting expertise offshore to reduce costs. This ensures customers receive direct access to specialists understanding UK business requirements, regulatory compliance, and local infrastructure—not offshore call centres with limited authority.

What certifications and partnerships does AMVIA hold?

AMVIA is a Microsoft Solutions Partner certified across security, modern work, and infrastructure—enabling deep expertise with Azure, Microsoft 365, Intune, and enterprise cloud environments. The team includes telecommunications engineers with Cisco and Arista certifications, cybersecurity specialists managing security operations centre functions, and project managers coordinating zero-downtime migrations. AMVIA continuously invests in training and specialization rather than competing on lowest-cost labour.

What makes AMVIA different from major providers like BT or Virgin Media Business?

AMVIA provides direct access to UK-based technical experts who answer in under 90 seconds with a no voicemail policy. Unlike major providers that route customers through automated systems and offshore call centres, you speak immediately to specialists who understand your infrastructure and resolve issues on the first call. Your named account manager provides strategic guidance rather than scripted responses, with transparent SLAs backed by automatic financial credits when performance targets aren't met.

How quickly can AMVIA deploy new connectivity services?

Standard business broadband and VoIP deployments complete within sub-24-hour timeframes for many installations. Leased line deployments vary by location and circuit type, typically ranging from 30-90 days depending on whether fibre infrastructure already reaches your premises. AMVIA provides clear implementation timelines during the quoting process with regular progress updates.

What happens if my connectivity fails?

99.9% uptime SLAs guarantee reliability, with automatic service credits when targets aren't met. AMVIA's 24/7 proactive monitoring identifies issues before they impact operations, with UK-based engineers responding immediately to service-affecting incidents. For business-critical operations, redundant connectivity solutions with automatic failover to secondary connections ensure continuity even during primary circuit disruptions.

Can AMVIA support multi-site businesses?

SD-WAN solutions connect multiple UK locations with intelligent traffic routing, centralised management, and consistent performance across your entire organisation. Whether you operate from 2 sites or 200, AMVIA designs unified connectivity infrastructure that scales with your business, with single billing and one point of contact for all locations.

How does AMVIA pricing compare to major providers?

AMVIA's vendor consolidation approach typically delivers 20-30% total cost reduction compared to managing multiple suppliers. You receive transparent pricing without hidden costs, with detailed quotes covering installation, hardware, support, and SLA guarantees. Enterprise-grade leased line connectivity costs less than £10 per day for many deployments.

Connectivity-Led Technology Partner

Direct Access to UK Connectivity, Communications & Security Experts

Name: AMVIA
Address: Sheffield, South Yorkshire, GB
Telephone: 0333 733 8050
Price range: ££-£££
Rating: 4.6

AMVIA designs, delivers, and supports secure connectivity, voice, cloud, and cybersecurity for UK businesses — directly with networks and vendors, without resellers or call centres.

Speak to a Connectivity Expert Request a Network Review

Carrier-Agnostic

Vendor Independent

UK-Based Engineers

The Foundation of Everything

Connectivity First. Everything Else Built Around It.

Connectivity is the foundation for voice, cloud, and security. AMVIA architects, delivers, and supports all four as one cohesive platform — carrier-agnostic design, vendor independence, and UK-based technical ownership.

One architecture. One team. One accountable partner.

AMVIA network architecture - connectivity at the centre

One Architecture

Your network, voice, cloud, and security designed together from day one — not bolted on as afterthoughts.

One Team

The same UK-based engineers who design your connectivity support your VoIP, Microsoft 365, and security. No handoffs.

One Point of Accountability

AMVIA owns outcomes, not excuses. When issues arise, you speak to the people who built your infrastructure.

Vendor Independence

We select carriers, cloud platforms, and security vendors based on your requirements — not reseller incentives.

Everything Your Network Powers

Designed as one platform. Delivered by one team. Outcomes, not excuses.

Core Connectivity
(Foundation)

Dedicated circuits & resilient WAN
Business-grade Ethernet & fibre
SD-WAN & intelligent routing
Proactive monitoring & SLAs

Business Communications

Enterprise VoIP on your network
Microsoft Teams Phone integration
Call recording for compliance
Contact centre platforms

Cloud & Productivity

Microsoft 365 secure configuration
Identity & conditional access
Data protection & backup
Licensing optimization

Cybersecurity & Resilience

Network-level security controls
Email filtering & phishing protection
SASE & zero-trust access
24/7 monitoring & response

All services are designed, delivered, and supported by one UK-based technical team.

Direct Expert Access — Not Ticket Queues

The Team That Designs It, Delivers It, and Supports It

When you contact AMVIA, you speak to the UK-based engineers who understand your infrastructure, not tier-1 scripts or offshore support centres. Same team. Same context. First-call resolution.

Named technical contacts who know your network architecture
No tier-1 scripts or call centre escalation delays
Same team supports connectivity, voice, cloud, and security
Direct phone access: 0333 733 8050 — answered by real engineers

Why AMVIA Is Different

Carrier-Agnostic & Vendor-Independent

We design networks based on your performance, security, and resilience requirements — not which carrier pays the highest commission. You get the best technical fit, not the best reseller margin.

No Reseller Mark-Ups or Hidden Incentives

Transparent pricing with no hidden fees. We work directly with UK carriers, cloud vendors, and security platforms — passing wholesale pricing to you without inflated reseller margins.

No Finger-Pointing Between Providers

Your connectivity provider blames your VoIP provider. Your VoIP provider blames Microsoft. AMVIA owns it all — one team, one architecture, one point of accountability.

Designed for Performance, Security & Resilience

We engineer networks to handle worst-case scenarios — not just average-day performance. Redundant paths, proactive monitoring, and failover architectures that keep you operational.

What We Don't Do

Break/fix IT support

Generic MSP bundles

Hardware-only resale

One-size-fits-all solutions

Trusted by 200+ UK businesses across finance, logistics, healthcare, and professional services

AMVIA transformed how we think about connectivity. Instead of managing three separate vendors for network, phones, and security, we now have one expert team who designed everything to work together. When issues arise, we speak to the same engineers who built our infrastructure — not call centre scripts.

IT Director

UK Logistics Company, 200+ Employees

Frequently Asked Questions

Are you an MSP?

No. AMVIA is a connectivity-led technology partner, not a managed service provider. We don't offer break/fix IT support, hardware resale, or generic MSP bundles. We design, deliver, and support the platforms your business depends on to communicate securely: connectivity, voice, cloud productivity, and cybersecurity.

Do you provide VoIP and Microsoft 365?

Yes — but not as isolated services. We architect voice and cloud platforms on top of the connectivity foundation we design. Your VoIP quality depends on network architecture. Your Microsoft 365 security depends on connectivity controls. AMVIA ensures all layers work together as one cohesive platform.

Can you manage connectivity and cloud together?

Yes. That's exactly what we do. Most businesses manage connectivity with one vendor, cloud with another, and security with a third — creating operational chaos when issues arise. AMVIA architects and supports all three as one unified platform, with one UK-based team who understands how each layer impacts the others.

Do you replace our internal IT team?

No. AMVIA complements your IT team by owning connectivity infrastructure, voice platforms, cloud security, and network operations — freeing your internal resources to focus on business applications, user support, and strategic initiatives. We become your extended network and security operations team, not a replacement for internal IT.

What makes you different from BT, Virgin Media, or other carriers?

Carriers sell connectivity. AMVIA architects solutions. We're carrier-agnostic and vendor-independent, selecting the best technical fit for your requirements — not the best commission. You get direct access to UK-based engineers who designed your network, not offshore call centres reading scripts. We own outcomes, not excuses.

Ready to Simplify Connectivity, Communications & Security?

Speak to a UK-based connectivity expert who can design, deliver, and support your entire infrastructure — not just sell you a circuit.