The award-winning experts at Amvia have compiled the complete business guide to VoIP. This guide covers how the VoIP phone systems work, how much they cost, what factors impact cost, the best business VoIP provider, which providers have the shortest and longest lead times, the most reliable networks, coverage, and much, much, more.
If you wish, you can navigate to the relevant sections using the shortcuts below.
A VoIP provider will assess the needs of your business and help you understand the type of VoIP system you need. Part of the service is helping you spec the number of calls and bandwidth you'll require to make high-quality voice calls. They will check your internet access to make sure you are VoIP ready too. The provider will wrap all of their services up into a monthly fee. This fee usually covers phones, the VoIP system and an allocated number of call minutes per month.
A traditional phone system private branch exchange (PBX) uses the PSTN to initiate and terminate voice calls. Telecoms providers charge per minute for the use of this PSTN.
A VOIP phone system does not use the PSTN. The VoIP system sends voice calls over the data network. This is why call costs between phones on the same VoIP system are free.
EASE OF MANAGEMENT
It’s easy to set up, it's simple to add and remove users and creating hunt groups is quick. You used to have to separately wire a phone system, program changes using a consultant and add hardware cards and ISDN lines to expand. All this is simplified with VOIP.
Your staff can be reached wherever they are on landline, desktop, tablet or mobile. Connect your VOIP system with email, CRM and your support desk. You make your business more responsive by enabling your employees to remain responsive and available.
All of the latest technology is available, as standard: voicemail, conference calling, messenger, video chat and, auto attendant. Advanced features such as Office 365 integration, file sharing, HD video, content suggestion, virtual meetings and whiteboards are available too.
VoIP providers can offer lower call costs than traditional phone system providers. The savings don't stop there though. Buying a PBX used to be expensive; most providers charge a monthly rental. Management used to mean consultants but now you can manage your own system through a web portal.
Managing VoIP in an office is cheaper than a PBX phone system. If you have one or two phones the management cost is comparable.
Overall VoIP is marginally cheaper than a landline if you have one-five handsets. For 5-200 handsets VOIP is much cheaper.
The four main components which determine how much VoIP costs are explained below.
Using Amvia will save you time and money. Best of all, we do not charge you for any pre-sales consultations. Amvia is a multi-vendor VoIP provider so we can create the best VoIP system according to your most important needs. Better still, we can install and manage the system for you. That's what makes us the best business VoIP provider.
Most providers have three types of VOIP package: a low-usage package; an SME 5-10 user package; and a premium higher-usage package. The major UK providers are covered in the list below.
British Telecom offers BT Cloud Phone, BT Cloud Voice and BT One Phone. Find out more
Virgin offers Enterprise Cloud Voice and SME Cloud Voice. Find out more
Surevoip offers three types of VoIP service; SureVoIP Hosted Basic; SureVoIP Single User and SureVoIP Hosted VoIP System. Find out more
Skype For Business offers a VoIP solution as part of Microsoft Office 365. Find out more
8x8 offers a variety of X-Series plans. Find out more
Mitel offers three business VoIP services: Essential, Premier and Elite. Find out more at: https://www.mitel.com/en-gb#mitel
Gradwell offers three VoIP packages: Single User, Multi-User and a package with calls included. Find out more
Lily Communications offers a hosted phone system called Lily Cloud. Find out more here: https://www.lilycomms.co.uk/solutions/business-phone-systems/hosted-phone-systems
Telappliant offers four types of VoIP provider services: Starter, Plus, Premium and Enterprise. Find out more here: https://www.telappliant.com/products/communications/phone-systems/
VoIP Studio has three different VoIP plans: Pay As You Go, N
Did you know it is often cheaper to buy a VoIP service through a wholesale partner than directly from the VoIP provider? With 100s of providers of voice over IP in the UK, comparing providers can be an arduous task. That's why Amvia built AmviaSearch™, a VoIP comparison tool enabling you to search all providers and get side-by-side pricing in a couple of clicks. You can even compare VoIP compatible internet connection lines too!
It's the easiest way to find the best deal at your business location
Find out more about each of these phones in the detailed breakdown below.
Although the Yealink SIP range is designed for buyers on a budget, it still offers a lot of value. Target price: £40/handset
Although the price of this phone is relatively modest, the feature set is amazing when compared to the cost. This VoIP phone looks good, works well, is feature-rich, and won't break the bank. Target price: £79.50
The Polycom SoundPoint IP range of VoIP phones are suitable for medium and large businesses with busy receptions, call centres and complex processes. Target price £75-400.
You can see a review of each of the softphone apps from Broadcloud, Vonage, Mitel, Skype and Ring Central by reading on below.
Here's how Broadsoft
UC-One is an easy-to-use cloud collaboration app that lets you call, message, and meet with anyone from any device in full HD Video. It works on Mac and Windows desktops, Android and iOS tablets and smartphones.
UC-One Softphone Benefits
Here's how Microsoft describes Skype For Business:
Enjoy the power of communications and collaboration on your desktop with a familiar Skype-inspired user interface.
- Enjoy full communications with calling, IM, presence, and meetings
- Real-time collaboration within a meeting
- Video-based screen sharing for better sharing performance
- Deep integration with Office and Office 365
Skype For Business Benefits
Here's how Vonage describes their softphone VoIP application:
Vonage Desktop App for Business Cloud is a free app that allows you to use your Vonage Business phone service from your computer. Make calls and send messages from your Vonage Business phone number using the integrated softphone, view your contact history with clients, see missed calls and listen to voicemails – all in one easy-to-navigate interface. It's almost like a softphone app, but better.
VONAGE Softphone Benefits
Here's how Mitel describes Micollab:
With the MiCollab Client Softphone, road warriors and teleworkers can enjoy the same intuitive communications management as Mitel Business IP Phone users from a remote PC or laptop. When remotely connected to the MiVoice Business or Mitel MiVoice Office via a secure network connection, mobile users can make and receive calls as though they were inside the corporate network. The MiCollab Client Softphone also lets features call recording on your computer, unified communications, add customized ring tones, and configure HID-compliant USB devices through an intuitive user interface.
Mitel Softphone Benefits
Here's how Cisco describes Jabber:
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Benefits Of Cisco Jabber