Are you paying too much for outdated broadband with no guarantees? AMVIA delivers enterprise-grade reliability for less with 99.9% SLA backup. Faster, more reliable, and cheaper.
trusted by SMEs as well as the world's largest brands
Business broadband is a dedicated internet connection designed for organisations that need guaranteed uptime, faster speeds, prioritised traffic for cloud and VoIP, and direct expert support. Unlike consumer broadband, which offers no SLAs, business broadband delivers 99.5–99.9% uptime backed by financial credits—because your business can't afford downtime.
Your team depends on internet connectivity to work. When it fails, productivity stops, customers go unanswered, and every minute offline costs money. That's why 71% of business leaders cite unreliable broadband as a critical operational challenge. You don't just need faster internet—you need internet you can count on. AMVIA's business broadband does exactly that, with expert UK support standing behind every connection.
Business broadband is commercial-grade internet engineered for organisations, delivering guaranteed uptime via SLA commitments, prioritised traffic for VoIP and cloud apps, and direct expert support. Unlike consumer broadband—which offers no guarantees—business broadband keeps your operations online 24/7.
Business broadband prioritises reliability, uptime, and consistent speeds for multiple simultaneous users. Consumer broadband is built for streaming and general browsing—great for watching Netflix, useless for running your business.
AMVIA's business broadband ensures your team stays productive regardless of how many people are videoconferencing, uploading to cloud storage, or using Microsoft 365 simultaneously. This means your infrastructure doesn't become a bottleneck when you need it most—peak productivity hours.
Business broadband provides guaranteed uptime with financial penalties, priority support response, and application-aware traffic routing. Consumer broadband offers "best-effort" delivery with no guarantees and long support wait times.
Key differences:
Service Level Agreements (SLAs)
Business broadband delivers 99.5–99.9% uptime with automatic service credits if we miss it. Consumer broadband has no uptime guarantee—your provider simply apologises and leaves you without recourse.
This means: You're financially protected if connectivity fails. We guarantee performance and prove it with credits.
Support Quality
Business customers reach a UK-based technical expert within 90 seconds. Consumer broadband routes you through automated systems with wait times measured in hours or days.
This means: Your connectivity issue gets expert attention immediately—not after you've spent an hour on hold.
Business broadband delivers stable speeds throughout the day. Consumer packages use "best-effort" delivery—peak hours mean shared bandwidth and slower speeds as more people connect.
This means: Your Teams calls stay clear at 9 AM and 5 PM, during peak usage when your team needs it most.
VoIP Prioritisation
Business broadband prioritises VoIP and Teams calls, ensuring crystal-clear conversations even during bandwidth-heavy backup operations. Consumer packages often deprioritise or block VoIP entirely.
This means: Your phone system never becomes second-class traffic competing with email downloads.
Security & Monitoring
Business broadband includes 24/7 threat detection, business-grade firewalls, and proactive monitoring. Consumer packages rely on basic protections and reactive response.
This means: Your connection is defended against threats constantly by professionals monitoring for attacks.
UK business broadband costs £23–£55 monthly depending on speed and technology. Standard full-fibre (FTTP) starts from £30/month, while premium gigabit packages cost £45–£55/month. Installation typically ranges from £200–£800 one-time.
SoGEA: 35–76 Mbps - £23–£34 - Entry-level for small offices
5G Business: Up to 200 Mbps - £18–£28 - Flexible, no installation
Full-Fibre (FTTP): 67–2,000 Mbps - £30–£55 - Growth-ready, future-proof
Cable: 400–1,000 Mbps -£29–£53 - High bandwidth, cost-effective
Leased Line: 100–10,000 Mbps -£175–£1,000+ - Mission-critical, 99.99% uptime
Full-fibre speed tiers:
67–200 Mbps: £30/month (small teams, light usage)
200–500 Mbps: £38/month (growing businesses, video conferencing)
500–1,000 Mbps: £45/month (heavy cloud usage, multiple teams)
1,000+ Mbps (Gigabit): £55+/month (enterprise-scale, zero compromise)
This means: You start at £30/month and scale your speed without replacing infrastructure or changing providers. Future-proof pricing for growing businesses.
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Businesses choose business broadband because it delivers guaranteed uptime with financial protection, faster expert support, consistent speeds, and application prioritisation. Consumer broadband lacks all of these—exposing your business to costly downtime and poor call quality.
Organisations lose an average of 38 hours per employee annually to connectivity failures. One hour of downtime for a 50-person office costs roughly £2,000–£5,000 in lost productivity. Consumer broadband leaves you exposed to this risk without protection.
99.5–99.9% Uptime SLA means connectivity you can count on. Missed SLA? Automatic service credits—no arguing, no exceptions.
This means: You're never left hoping your internet stays online. We guarantee it, and back it financially.
24/7 Expert Support means real people answer when issues arise. Not voicemail. Not hold music. UK-based technical specialists who can resolve most issues within 4 hours.
This means: Your team stays focused on work while we handle connectivity challenges.
Application Prioritisation means Teams calls stay crystal-clear even during peak usage. VoIP quality never degrades.
This means: Your communication stays professional, every single call.
Proactive Monitoring means we catch issues before your team notices them. No surprises, just reliable uptime.
Small teams need 100–200 Mbps, growing businesses need 300–500 Mbps, and larger organisations or cloud-heavy operations benefit from gigabit speeds.
Speed requirements by team size:
10–20 employees (small offices, light cloud usage)
100–200 Mbps is sufficient. Email, cloud storage (Microsoft 365), and basic video calls work seamlessly without bottlenecks.
Budget: £30–£38/month full-fibre
20–50 employees (growing teams, moderate cloud dependency)
300–500 Mbps recommended. Multiple simultaneous video calls, cloud backups, and file synchronisation happen without slowdowns.
Budget: £38–£45/month full-fibre
50+ employees or high cloud dependency
1 Gbps (1,000 Mbps) is the baseline. This ensures zero performance degradation during peak usage and future-proofs infrastructure against growth.
Budget: £55+/month full-fibre or £175+/month leased line
This means: Invest in the speed your growth trajectory demands today, not just what you use today. Upgrading later requires re-engineering; choosing right initially saves cost and complexity.
Business broadband is ideal for growing businesses needing good reliability at lower cost (£30–£55/month). Leased lines are essential for mission-critical operations requiring guaranteed 99.99% uptime and symmetrical speeds (£175+/month).
Choose business broadband if:
- You're a small-to-medium business with predictable bandwidth needs
- Connectivity issues cause delays, not immediate revenue loss
- Budget is a key decision factor
- Your team primarily works with cloud applications (Microsoft 365, Google Workspace, Salesforce)
Choose a leased line if:
- You run mission-critical operations (financial services, e-commerce, contact centres)
- Every minute of downtime directly costs revenue
- You need guaranteed, consistent upload speeds for cloud backups or real-time data synchronisation
- You require 99.99%+ uptime
- Your team runs dozens of video conferences simultaneously
This means: Start with business broadband. If your growth or reliability needs evolve, AMVIA seamlessly migrates you to leased lines without disruption.
Business broadband delivers 99.5–99.9% uptime, translating to 4–22 minutes of potential downtime monthly. This is enforced through SLAs backed by financial credits. Consumer broadband has no uptime guarantee and longer fault resolution times.
What SLA percentages actually mean:
99.5% uptime: 21.6 minutes allowed downtime per month
99.9% uptime: 4.3 minutes allowed downtime per month
99.99% uptime (leased line): 25 seconds allowed downtime per month
AMVIA ensures reliability through:
24/7 Proactive Monitoring – We watch your connection constantly and address issues before they disrupt your work.
This means: Problems get fixed before you notice them.
Automatic Failover – If your primary connection falters, traffic reroutes instantly to backup connections.
This means: Your team experiences seamless continuity while we repair the issue.
Financial SLA Credits – Missed SLA triggers automatic service credits to your account.
This means: We're financially accountable for the guarantees we make.
UK-Based Technical Support – Issue escalation within 90 seconds to a real expert who understands your infrastructure.
This means: Expertise, not hold music.
Standard FTTP business broadband activates in 7–14 days when infrastructure exists. Locations requiring provisioning take 14–21 days. Most AMVIA customers go live within two weeks.
Activation timeline:
If full-fibre already reaches your location:
7–14 days typical. AMVIA coordinates the final connection, configures your equipment, and runs testing. Many customers go live within 5–7 working days.
If infrastructure requires provisioning:
14–21 days. We coordinate with CityFibre or other network operators to activate your connection, then configure and test.
This means: Most businesses are online within 2 weeks—dramatically faster than consumer broadband (4–8 weeks) or leased lines (14–30 days).
Advantages (why 2,000+ UK businesses choose AMVIA):
SLA Protection – 99.5–99.9% uptime with financial compensation if we miss it
Rapid Expert Support – 90-second response to UK-based technical specialists
Application Prioritisation – VoIP and Teams calls get bandwidth priority, never degrading quality
Consistent Speeds – Reliable performance throughout the day, peak hours included
Affordable Full-Fibre – Start at £30/month with instant scalability
Easy Speed Upgrades – Scale from 100 Mbps to 1 Gbps via software, no re-installation
Disadvantages (honest assessment):
Asymmetrical Upload Speeds – Download is faster than upload. If heavy cloud backup is critical, leased lines provide symmetrical speeds.
Shared Bandwidth During Peaks – Under extreme congestion, performance can fluctuate. Most businesses never experience this.
Lower Uptime Than Leased Lines – 99.9% vs 99.99% (leased). If you need absolute zero-downtime tolerance, leased lines are the right choice.
Not Ideal for Ultra-High Redundancy – If you need dual fully-diverse circuits with automatic failover, leased line architecture is more resilient.
This means: Business broadband's disadvantages are manageable edge cases, not architectural flaws. For 95% of UK businesses, they're irrelevant.
Choose a provider offering strong SLAs (99.5%+), proven UK-based support with fast response times, transparent pricing, full-fibre availability, and rapid installation. Prioritise providers that support VoIP optimisation and have a track record of reliability.
Provider evaluation checklist:
SLA & Uptime
Is uptime 99.5% or higher?
Are there financial credits for missed SLAs?
Is there documented evidence of actual uptime?
Support Quality
Do they offer direct phone support, or automated systems?
What's the response time guarantee?
Are technicians UK-based or offshore?
Can you speak to a real person immediately?
Technology & Coverage
Is full-fibre (FTTP) available at your location?
Can they scale your speed without re-installation?
Do they support VoIP optimisation?
Pricing Transparency
Are all costs listed upfront?
Are there hidden setup or monthly fees?
Can you upgrade without penalties?
Support Availability
Do they monitor 24/7?
What's their emergency response protocol?
Will they assign a named account manager?
Security Features
Do they include threat detection?
Is there business-grade firewall protection?
This means: Choose a provider like AMVIA that ticks all these boxes—not just the ones that look good on their marketing site.
Switching is straightforward: check availability, choose your speed tier, schedule installation, keep your existing service active, then switch over. AMVIA coordinates everything and ensures zero downtime during changeover.
The 5-step migration process:
Step 1: Check Full-Fibre Availability
Verify FTTP infrastructure reaches your location. AMVIA's team confirms this within 24 hours.
This means: No surprises. You know upfront what's possible.
Step 2: Choose Your Speed Tier
Select the bandwidth that matches your team size and growth plans (typically 100–500 Mbps).
This means: You pick the right investment for your specific needs, not overcomplicate.
Step 3: Book Installation
Coordinate a date that works for your team. Installation takes 2–4 hours typically.
This means: Minimal disruption. You're not down for days waiting for connections.
Step 4: Run Both Connections Temporarily
Keep your consumer broadband active during installation, so if anything goes wrong, you're protected.
This means: Zero downtime risk. Your team keeps working.
Step 5: Switch Over & Test
AMVIA runs comprehensive testing, ensures everything works, then deactivates the old connection.
This means: You move to business-grade connectivity without any operational risk or fumbling around yourself.
Absolutely. AMVIA includes business-grade firewalls, threat detection, and 24/7 security monitoring. This is exponentially more robust than consumer broadband, which relies on basic protections. For even higher security, our managed cybersecurity services wrap around your broadband.
Yes—instantly. Speed upgrades take days, not weeks. No equipment replacement required. Bandwidth scales through software configuration.
AMVIA coordinates zero-downtime moves. We activate broadband at your new location while keeping your existing service running. Most moves happen with zero downtime.
Yes—it's optimised for it. AMVIA's business broadband prioritises VoIP traffic, ensuring call quality stays crystal-clear even during bandwidth-heavy operations.
You can adjust speed downward anytime at lower cost. No penalties, no long-term lock-in.
Absolutely. AMVIA's business broadband is optimised for cloud applications. Microsoft 365, Teams, and SaaS platforms all run faster and more reliably on our network.
AMVIA offers flexible contracts—12, 24, or 36 months. Month-to-month is available for business broadband (higher rate, but no commitment).
Business broadband from AMVIA is faster internet—it's reliability insurance. You get guaranteed uptime, expert support, transparent pricing, and the peace of mind that comes from partnering with specialists who've kept 2,000+ UK businesses online for over 20 years.
Your current internet service is probably costing you more than it should and delivering less reliability than you deserve. Here's what comes next:
Call AMVIA's technical team at 0333 733 8050 for a free connectivity audit. We'll review your current setup, calculate the true cost of downtime, and show exactly how much faster and more reliable our business broadband can be. No hidden agenda. No sales pressure. Just honest expertise.
Alternatively, schedule your personalised broadband assessment to see how we can eliminate your connectivity uncertainty and unlock the productivity gains your team deserves. Within 24 hours, you'll have a customised roadmap showing potential cost savings, realistic deployment timeline, and clear next steps.
Your competitors aren't settling for mediocre internet. Neither should you.