UK-based experts manage your entire Teams environment—platform administration, Direct Routing, 24/7 support—so your IT team focuses on strategic priorities instead of troubleshooting. Save 30-40% on telephony costs and recover 10+ hours weekly through expert management backed by guaranteed SLAs.
trusted by SMEs as well as the world's largest brands
You're drowning in Teams administration tasks you never signed up for—user permission errors, call quality complaints, endless license management, security gaps you don't have time to fix. Your IT team spends hours troubleshooting Teams issues instead of delivering strategic projects, and Microsoft's support sends you through ticket systems that take days to resolve problems costing you productivity right now.
AMVIA's Microsoft Teams Managed Service takes this burden off your hands completely. You get UK-based experts managing your entire Teams environment—24/7 platform administration, Direct Routing for business telephony, proactive support, and continuous optimization—backed by 99.9% uptime SLAs and 60-second response times. This means your IT team focuses on business priorities while your employees collaborate effortlessly, and Teams actually works the way Microsoft promised it would.
You deployed Microsoft Teams. Your employees use it daily for meetings and chat. But managing Teams has become a full-time job nobody on your team has time for.
These Problems Are Consuming Your IT Resources
User management never ends. Every new hire needs Teams access, licenses, phone numbers, and permissions. Leavers need removing. Department changes require reconfiguration. Your IT manager spends 5+ hours weekly just keeping user accounts current—time that should go toward strategic initiatives.
Call quality complaints flood your inbox. Employees report choppy video, dropped calls, and audio cutting out during client presentations. You suspect network issues, but diagnosing whether problems stem from bandwidth, configuration, or Microsoft's platform takes days while your team's productivity suffers.
Platform administration overwhelms your team. Guest access permissions, team creation policies, security settings, retention policies, call routing, voicemail configuration—Teams administration requires expertise your generalists don't have. You're making configuration changes based on Google searches and hoping they're correct.
Telephony costs are bleeding your budget. Microsoft's Calling Plans charge premium rates for basic calling functionality. International calls cost extra. You're paying more than you did with your old phone system while getting worse support.
You lack visibility into what's actually happening. When Teams problems arise, you can't diagnose root causes. Microsoft's admin tools require specialized knowledge to interpret. You're flying blind, reacting to user complaints instead of preventing problems proactively.
Microsoft's support is frustratingly slow. Your support tickets sit in queues for days. When you finally get responses, they're from offshore agents reading scripts who can't solve complex problems. You need immediate expert help, not ticket number assignments.
Even If You've Hired Teams Specialists, Gaps Remain
Perhaps you've assigned someone to manage Teams or sent IT staff to Microsoft training. But effective Teams management requires full-time specialization across telephony, security, network optimization, and ongoing Microsoft platform updates—expertise costing £50,000-£70,000 annually per specialist, assuming you can recruit them in today's tight market.
Your team can't keep pace with Microsoft's monthly feature releases, emerging security threats, or the specialized knowledge needed to optimize call quality, configure Direct Routing, and maintain compliance.
AMVIA delivers complete Teams management: expert support answering within 60 seconds, full platform administration, Direct Routing for cost-effective telephony, and proactive optimization—eliminating IT burden while ensuring Teams works flawlessly.
When Teams issues arise, you call 0333 733 8050 and reach UK-based Microsoft specialists within 60 seconds—no ticket queues, no offshore call centers, no voicemail. Your call connects to an expert who knows your environment, diagnoses problems immediately, and resolves issues on first contact.
This means video quality problems get fixed during your call, not after days of back-and-forth ticket updates. User permission errors resolve in minutes. Configuration questions get answered by experts with authority to make changes immediately.
AMVIA manages your entire Teams environment daily: user provisioning, license management, team creation, guest access, security policies, retention settings, and call routing configuration. You submit requests through your dedicated portal or phone call, and our specialists implement changes within agreed SLAs.
This means new employees get Teams access, phone numbers, and permissions within hours—not the days it takes when your IT team juggles this alongside everything else. Leavers get properly offboarded with data retention handled correctly. Department reorganizations happen smoothly with zero downtime.
You enable full business phone system capabilities through Teams: external calling, auto-attendants, call queues, voicemail-to-email, and mobile integration—at 30-40% lower cost than Microsoft's Calling Plans.
AMVIA deploys and manages Session Border Controllers, configures Direct Routing, ports your existing numbers, and provides competitive UK and international calling rates. This means you eliminate traditional PBX hardware and maintenance costs, reduce monthly telephony spending dramatically, and gain superior features through Teams calling.
AMVIA continuously monitors your Teams environment: call quality metrics, platform health, capacity utilization, security threats, and user experience indicators. Our systems detect degradation before users report problems, and specialists resolve issues during off-hours—preventing disruptions instead of reacting to complaints.
This means call quality problems get fixed before your sales team's client presentation, capacity constraints get addressed before they impact performance, and security threats get blocked before data breaches occur.
Microsoft releases new Teams features monthly, updates security policies, and modifies best practices continuously. AMVIA tracks these changes, evaluates relevance for your business, implements beneficial updates, and provides guidance on new capabilities—ensuring your environment stays current without consuming IT resources.
This means you benefit from Microsoft's innovation—improved call quality features, security enhancements, productivity tools—without your team tracking, testing, and deploying updates themselves.
You have options: manage Teams in-house, use Microsoft's support, work with large telecom providers, or partner with specialists like AMVIA. Your choice directly impacts daily IT workload, communication costs, and business productivity.
Unlike Microsoft's tiered support or major providers' offshore call centers, AMVIA gives you direct phone access to UK-based specialists who answer within 60 seconds and solve problems on first contact. When your department head reports video freezing during client meetings, you speak immediately with an expert who checks network performance, Teams configuration, and Microsoft service health—identifying root causes and implementing fixes within your call.Your IT manager describes this as "finally having a partner who actually answers the phone and fixes problems, instead of creating tickets and disappearing."
AMVIA holds Microsoft Solutions Partner status with certified specialists across Teams administration, telephony, security, and compliance. This means our team maintains current Microsoft certifications, receives early access to roadmaps, and participates in technical previews informing how we optimize your environment ahead of general availability.You benefit from expertise that would cost £50,000-£70,000 annually to hire in-house, assuming you could compete for scarce certified professionals in today's tight UK market.
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Teams performance depends on connectivity quality, network configuration, platform setup, and security working together. With fragmented vendors, you waste days coordinating between your broadband provider, Microsoft support, and security team—each blaming the other while problems persist.
AMVIA provides leased lines, business broadband, Microsoft 365 management, Teams administration, and cybersecurity under one partnership. This integration means when Teams call quality degrades, our support team has complete visibility across your entire stack—diagnosing whether issues stem from bandwidth, QoS configuration, or platform problems—and fixing everything immediately without vendor coordination delays.
Your IT team saves 10+ hours weekly through consolidated management, single-point support, and proactive issue prevention across your entire communication infrastructure.
Microsoft's Calling Plans appear simple until you discover premium rates for international calls, per-minute charges for some destinations, and expensive add-ons for basic features. Hidden costs compound quickly as your team makes calls Microsoft's pricing doesn't clearly explain.
AMVIA provides transparent per-user pricing including UK calling bundles, competitive international rates, Direct Routing infrastructure, and unlimited support. You budget accurately, control costs through pooled minutes across users, and eliminate surprise billing.
AMVIA serves over 2,000 UK organizations with a 4.6/5 Trustpilot rating earned through consistent service excellence. Your partnership includes proven implementation methodologies, industry-specific expertise (legal, finance, healthcare, manufacturing), and a community of clients who've solved the same Teams challenges you face today.
These aren't vanity metrics—they represent why businesses renew annually and recommend AMVIA throughout their professional networks. When you choose AMVIA, you join organizations who've transformed Teams from an IT burden into a productivity tool that actually works reliably.
Continuous tracking of call quality, platform health, capacity, security threats, and user experience with automated alerting and immediate remediation.
Team creation, guest access control, channel management, security policies, retention settings, and governance implementation.
Network assessment, QoS configuration, capacity planning, call analytics, and troubleshooting ensuring consistent voice and video performance.
New hire provisioning, leaver offboarding, license assignment, permission configuration, and department change management handled within agreed SLAs.
Data loss prevention, retention policies, conditional access, threat monitoring, and compliance reporting for GDPR, ISO 27001, and industry regulations.
Monthly Optimisation Reviews – Usage analytics, adoption tracking, security assessment, cost optimization, and strategic recommendations aligning Teams with business objectives.
Quarterly Business Reviews – Executive sessions reviewing SLA performance, discussing business changes, planning capacity, and aligning Teams strategy with organizational goals.
Direct Routing Telephony
Complete Deployment – Session Border Controller setup, Direct Routing configuration, number porting, emergency calling, and carrier integration enabling full Teams Phone capabilities.
Cost-Effective Calling – 30-40% savings versus Microsoft Calling Plans through competitive UK and international rates, pooled minutes, and transparent pricing.
Enterprise Features – Auto-attendants, call queues, voicemail-to-email, call forwarding, simultaneous ring, call recording, and mobile integration.
Ongoing Management – Call routing optimization, capacity monitoring, carrier management, and troubleshooting handled by AMVIA specialists.
Expert UK Support
60-Second Response Time – Phone support at 0333 733 8050 connecting to UK experts within 60 seconds for any Teams questions, issues, or configuration needs.
First-Call Resolution Focus – Specialists diagnose and fix problems during your initial call without creating tickets or escalating to other teams.
Dedicated Account Management – Named account manager understanding your business, coordinating requests, and ensuring consistent service delivery.
Unlimited Access – No ticket limits, call restrictions, or support tiers—you contact us whenever Teams questions or issues arise.
AMVIA's specialists assess your current environment and design your optimal Teams configuration.
Current Environment Review – Evaluate existing Teams deployment, user licensing, telephony setup, security configuration, and pain points through stakeholder interviews and technical analysis.
Requirements Definition – Document departmental needs, call volume patterns, integration requirements, security policies, and success metrics defining what "Teams working properly" means for your organization.
Technical Design – Architecture documentation covering telephony configuration, security baseline, network requirements, integration approach, and migration plan.
Business Case Support – ROI projections, cost comparisons versus current management approach, productivity improvement estimates, and timeline supporting executive approval.
You receive complete transparency into the implementation plan before any changes occur—no surprises, just documented path from current struggles to managed excellence.
AMVIA implements managed service infrastructure and migrates your environment to our management platform.
Direct Routing Deployment – Session Border Controller provisioning, SIP trunk configuration, number porting coordination, emergency calling setup, and carrier integration.
Platform Optimization – Security baseline implementation, governance policies, call quality optimization, network QoS configuration, and performance tuning.
Management Integration – Connect your Teams environment to AMVIA's monitoring systems, ticketing platform, and support infrastructure enabling proactive management.
Team Training – Train your IT staff on AMVIA's support processes, portal usage, request submission, and escalation procedures ensuring smooth service delivery.
This foundational work transitions Teams from your responsibility to AMVIA's managed environment—creating infrastructure for proactive support, continuous optimization, and guaranteed reliability.
After transition, AMVIA's managed service ensures your Teams environment operates flawlessly.
Daily Administration – User provisioning, license management, team creation, permission changes, and configuration updates handled by AMVIA specialists.
Proactive Monitoring – 24/7 platform health tracking, call quality monitoring, security threat detection, and capacity management with immediate issue resolution.
Monthly Reviews – Usage analytics, adoption trends, security posture, cost analysis, and optimization recommendations documented in executive dashboards.
Quarterly Planning – Strategic sessions reviewing SLA performance, discussing business changes, planning capacity adjustments, and aligning Teams with organizational objectives.
Continuous Support – Unlimited access to UK experts at 0333 733 8050 for questions, troubleshooting, guidance, and configuration changes keeping your team productive.
Quantified ROI: Financial Impact Finance Directors Demand
Independent research and AMVIA client data demonstrate measurable returns from properly managed Teams. 832% ROI over three years through improved productivity, reduced communication costs, and enhanced collaboration efficiency according to Forrester research.
For your finance director, this translates to predictable costs, measurable savings, and defendable business cases supporting digital transformation investment.
30-40% telephony cost reduction versus Microsoft Calling Plans through AMVIA's Direct Routing solution with competitive UK and international rates.
10+ IT hours weekly recovered through vendor consolidation, automated monitoring, expert administration, and elimination of Teams troubleshooting.
£35,000-£50,000 annual savings for typical 150-employee organizations eliminating in-house Teams administration overhead and reducing telephony costs.
Six-month payback period for managed services investments, with accelerating returns as IT teams focus recovered time on strategic initiatives delivering business value.
Beyond financial metrics, IT teams report transformative operational improvements
Eliminated Administration Burden – User management, license administration, permission configuration, and team creation handled by AMVIA specialists instead of consuming IT resources.
Predictable Platform Evolution – Microsoft's monthly feature releases become opportunities managed by AMVIA instead of burdens consuming IT capacity tracking, testing, and deploying updates.
Teams issues resolve within minutes through direct UK expert access instead of days navigating Microsoft's support ticket system.
24/7 monitoring catches problems before users report them. Call quality degradation, security threats, and capacity constraints resolve during off-hours—not during business-critical moments.
Single partnership for connectivity, telephony, Teams management, and security eliminates coordinating between multiple providers during outages or changes.
Reliable Communication – Consistent call quality, fast problem resolution, and proactive monitoring mean employees trust Teams for critical business communication.
Fast Support Response – When employees experience Teams issues, IT resolves problems immediately through AMVIA experts instead of troubleshooting independently or leaving issues unresolved.
Seamless Telephony – Business calling works reliably through Teams across desktop, laptop, and mobile with quality matching or exceeding traditional phone systems.
Continuous Improvement – Regular optimization ensures Teams performance improves over time as AMVIA implements Microsoft updates, tunes configuration, and adjusts capacity.
Organisations tracking employee satisfaction report significant improvements in communication effectiveness and frustration with IT systems after moving to AMVIA-managed Teams.
Video freezes, audio drops, and inconsistent performance plague meetings—but diagnosing whether issues stem from bandwidth, network configuration, or Microsoft platform problems consumes days.
AMVIA's Solution: We assess network readiness before taking over management, configure QoS prioritization for Teams traffic, monitor call quality continuously, and resolve degradation immediately with complete visibility across connectivity, configuration, and platform. You get enterprise call quality backed by SLAs, not best-effort hope.
Every new hire, leaver, or department change requires license assignment, permission configuration, phone number provisioning, and team access setup—tasks consuming 5+ hours weekly.
AMVIA's Solution: Our specialists handle all user lifecycle management within agreed SLAs. You submit requests through portal or phone, and AMVIA provisions new employees within hours, properly offboards leavers with data retention, and manages reorganizations smoothly. Your IT team stops spending hours on administrative tasks that don't advance business objectives.
Microsoft's Calling Plans charge premium rates for basic functionality, expensive international calling, and per-minute fees for some destinations—often costing more than traditional phone systems provided.
AMVIA's Solution: We deploy Direct Routing delivering 30-40% cost savings through competitive UK and international rates, pooled minutes across users, and transparent pricing without hidden fees. You control telephony spending, budget accurately, and eliminate surprise billing.
Support tickets sit in queues for days. When responses arrive, they're from offshore agents reading scripts who can't solve complex problems requiring expertise.
AMVIA's Solution: You call 0333 733 8050 and reach UK-based Microsoft specialists within 60 seconds who diagnose and fix problems during your initial call. No ticket queues, no escalations, no waiting—just immediate expert help resolving Teams issues while you're on the phone.
Microsoft releases new Teams features monthly, updates security policies, and modifies best practices continuously—creating overwhelming burden for IT teams trying to track, evaluate, test, and deploy changes.
AMVIA's Solution: We track Microsoft's roadmap, evaluate feature relevance for your business, implement beneficial updates, and provide guidance on new capabilities—ensuring your environment stays current and secure without consuming IT resources. You benefit from innovation without the management burden.
Standard transitions complete within 3-4 weeks from initial assessment to full management handover. This includes environment review, Direct Routing deployment (if required), monitoring integration, team training, and service transition. Emergency takeovers for problematic situations can accelerate to 2 weeks when needed.
All existing phone numbers port seamlessly to AMVIA's Direct Routing platform. The porting process typically takes 2-3 weeks and is coordinated to minimize disruption—often completed during weekend transitions avoiding business hour interruptions.
No, employees continue using Teams exactly as they do now. AMVIA manages the backend platform, administration, and telephony—users experience improved reliability and call quality without workflow changes.
You call 0333 733 8050 anytime for Teams questions or issues—UK experts answer within 60 seconds. For non-urgent administration requests (user additions, permission changes, configuration updates), you submit through your dedicated portal and AMVIA implements within agreed SLAs.
Microsoft maintains 99.999% SLA for Teams platform availability. During rare service disruptions, AMVIA's monitoring immediately identifies the issue, provides status updates to affected clients, implements contingency plans where possible, and applies automatic service credits for downtime exceeding guaranteed thresholds.Yes, leased line SLAs guarantee 99.9% to 99.995% uptime with financial compensation if providers fail to meet commitments. This translates to maximum downtime of 8.8 hours annually at 99.9% or 26 minutes annually at 99.995%. Business broadband offers no such guarantees, operating on a "best effort" basis.
Yes, AMVIA manages Teams across multiple UK locations and international offices, configuring site-specific telephony, optimizing network performance, and ensuring consistent experience regardless of location. We coordinate with local connectivity providers ensuring quality across your entire estate.
Minimum: Business broadband (50Mbps+ for 20 users) with QoS configuration.
Recommended: Leased line, SD-WAN, or premium broadband (100Mbps+ for 50+ users) providing consistent performance.
Best Practice: Dual connectivity with automatic failover ensuring continuity if primary connection fails.AMVIA assesses your requirements during onboarding and recommends optimal connectivity balancing performance needs with budget.