HotHouse, the specialist developers, manufacturers and distributors of quality personal care products and renowned beauty brands, required a data and phone set-up for their new Sheffield warehouse and Brighouse HQ comprising 50,000 sq ft of combined space.
It’s the perfect juxtaposition. When the famous old locomotive leaves the station, the most advanced, lightning speed broadband connectivity will be ushered in.
The last five years have seen vast improvements in technology, reliability and security for making phone calls over the internet. These advances and the vast benefits of cloud-based phone systems are driving an increase in subscribers.
The type of experience today’s customers are looking for is complex. You only need to look at chatbots to see that. Once cited as the ‘next big thing’ in customer service, according to PWC today, 59 per cent of all consumers feel companies have lost touch with the human element of customer experience and 78 per cent of UK consumers want more human interaction. The bottom line is that the majority of customers would still rather interact with a real person.