Microsoft Teams Calling Plans: Phone System, Geographic Availability, and Complete Implementation Guide

What are Microsoft Teams calling plans and how do I set them up across different countries? Microsoft Teams powerful yet straightforward app facilitates collaboration between remote workers. Designed help your team stay organised share information one place. Allows business voice calls phone calls addition instant messages video conferencing, collectively known Microsoft Teams calling plans. Teams used as telephone line, complete with its landline number. Avail this functionality, you'll need calling plan licence purchased as standalone add-on or bundled Office 365. Microsoft offers variety calling plans per-user basis. Different calling plans available based number minutes user will need, service directly provided Microsoft, without any need additional carrier contracts. Available 16 countries: Australia, Canada, Belgium, Denmark, Germany, France, Italy, Ireland, Netherlands, Spain, Sweden, United Kingdom, Portugal, Puerto Rico, Switzerland, United States. Use calling plan different country than Office 365 subscription registered. Worldwide reached direct routing, make receive calls anywhere world. Phone System provides management control capabilities—create call queues, arrange call forwarding, set up caller ID, transfer voicemails, route/block calls. PBX equivalent. May already bundled Enterprise E5. Other packages pay-per-user basis (£6/month). Business Voice Calling Plan £12/user. International £18.10/user. Phone number setup: admin centre, import existing, request form. Communications Credits overage pay-per-minute. AMVIA provides Phone System setup, number provisioning, plan selection, training, support.

Microsoft Teams Calling Plans: Overview and Unified Communications

Microsoft Teams is powerful yet straightforward app that facilitates collaboration between remote workers. It's been designed help your team stay organised and share information in one place.

As part this, Microsoft Teams allows for business voice calls and phone calls in addition instant messages and video conferencing, collectively known as Microsoft Teams calling plans.

This guide explains Microsoft Teams calling plans, Phone System, geographic availability, phone number setup, pricing, and implementation strategy.

What Are Microsoft Teams Calling Plans

Landline Number and Calling Capability

Microsoft Teams can be used as telephone line, complete with its landline number. To avail this functionality, you'll need calling plan licence which can be purchased as standalone add-on or bundled with Office 365.

Calling plan features:

• Landline phone number assigned
• Make and receive business calls
• Available as add-on or bundled
• Per-user licensing basis
• Direct Microsoft service

Plan Variety and Flexibility

Microsoft offers its users variety calling plans on per-user basis. Different calling plans are available based on number minutes user will need, and service is directly provided by Microsoft, without any need for additional carrier contracts.

Plan options:

• Domestic calling plans (various minute bundles)
• International calling plans
• Business Voice bundled plans
• Enterprise E5 all-inclusive
• Pay-as-you-go Communications Credits

Where Are Microsoft Teams Calling Plans Available

16-Country Coverage

At present, Microsoft offers calling plans for users in 16 countries.

Countries with native calling plans:

• Australia
• Canada
• Belgium
• Denmark
• Germany
• France
• Italy
• Ireland
• Netherlands
• Spain
• Sweden
• United Kingdom
• Portugal
• Puerto Rico
• Switzerland
• United States

International Flexibility

However, it is possible use your calling plan in different country than your Office 365 subscription is registered. All countries worldwide can be reached via Microsoft Teams calling plan with direct routing, allowing you make and receive calls to and from anywhere in world.

International capabilities:

• Use plan outside registered country
• Direct routing to worldwide destinations
• Global call coverage
• No geographic restrictions (with direct routing)

Understanding Phone System for Teams Calling

Phone System Overview

If you're looking add calling plan Microsoft Teams, you will first purchase Phone System subscription. Phone System essentially provides all management and control capabilities for your Microsoft Teams calling plan.

Think Phone System as: Microsoft's equivalent Private Branch Exchange or PBX

Phone System Capabilities

Phone System allows you:

• Create call queues
• Arrange call forwarding
• Set up caller ID
• Transfer voicemails
• Route or block incoming calls
• Configure auto-attendants

Phone System Licensing

You may already have Phone System bundled as part your Office 365 subscription (for example, if you have all-in Enterprise E5 subscription.) For other Enterprise packages, you will be expected pay on per-user, per-month basis.

Bundled scenarios:

• Enterprise E5: Phone System included
• Business Voice: Phone System included
• Other packages: pay-per-user (£6/month)

How Do I Add a Calling Plan to My Team

Step 1: Ensure Phone System is Set Up

Phone System must be configured first as prerequisite for calling plan functionality.

Step 2: Purchase Calling Plan

It's now time purchase calling plan. To do this, you'll need navigate Microsoft Teams add-on licensing, where you'll have option compare different licenses and plans.

Step 3: Assign Licenses and Plans

Firstly, you'll need assign licenses and then assign calling plans people in your organisation who require them.

Assignment steps:

• Navigate Teams add-on licensing portal
• Review available plans
• Select appropriate plan
• Assign to specific users
• Confirm activation

Where Do I Get a Phone Number for a Microsoft Teams Calling Plan

Three Methods for Phone Number Setup

There are three different ways set up phone numbers for new users:

Method 1: Use Microsoft Teams Admin Centre

In most countries and regions, you can configure telephone numbers for your users via admin centre. This process relatively quick and easy if you simply want brand new telephone numbers.

Benefits:

• Quick configuration
• Self-service process
• Immediate activation
• Wide geographic support

Method 2: Import Existing Numbers

If you wish keep your existing phone numbers, it's possible import them over from your current provider Office 365. For this, you'll need use importing wizard within Microsoft Teams admin centre. Microsoft will become your primary service provider and charge you for these numbers after you do so.

Import process:

• Existing numbers retained
• Import wizard in admin centre
• Microsoft becomes primary provider
• Provider charges apply
• Number migration period required

Method 3: Request Form for New Numbers

In some instances, you may not be able get new numbers via Microsoft Teams admin centre (for example, if you need specific area codes or numbers). If this case, you will need download request form, fill it and email it back Microsoft representative.

Request form scenarios:

• Specific area code requirements
• Vanity numbers needed
• Limited availability in region
• Custom number requests
• Manual provisioning required

Microsoft Teams Calling Plans Pricing

Phone System Costs

As mentioned above, Phone System required before you can make use calling plan. For Enterprise users who do not have all-in Enterprise E5 subscription, Phone System costs £6.00 per user per month.

Business Voice Pricing

Users with 365 Business Basic, Standard or Premium will need purchase Microsoft Phone System as part Microsoft 365 Business Voice bundle.

Business Voice licensing:

• Business Voice with Calling Plan: £12/user/month (includes Phone System and domestic calling)
• Business Voice without Calling Plan: lower cost option (requires Direct Routing provider)

International Calling Plan Pricing

Licensed users with calling plan can call numbers located in country they are assigned to in Office 365. To make calls outside this jurisdiction, these users will need Domestic and International Calling Plan, priced from £18.10 per user per month. These fees are in addition to Phone System licence and provide user with 1200 minutes domestic calls and 600 minutes international calls, based on whichever is first reached within calendar month.

International pricing:

• Domestic and International Plan: £18.10/user/month
• Includes: 1,200 domestic minutes OR 600 international minutes
• Monthly reset basis
• Additional to Phone System cost

Exceeding Your Calling Plan Minutes

Communications Credits Solution

If you are worried about using your minutes and being unable make calls, it may be helpful enable Communications Credits within Office 365. Communications credits allow you pay per minute for any excess communications.

Communications Credits features:

• Pay-per-minute overage option
• Pre-funded account system
• Minute-by-minute deduction
• Prevents unexpected outages
• Variable rates by destination country

Pre-Funding and Emergency Protection

You can pre-fund your Communications Credits so they run down on minute-by-minute basis, which will enable you avoid any unexpected bills. It is worth remembering that international call rates by minute can vary depending on recipient's geographic location. However, it makes sense set up Communications Credits for emergency purposes, as last thing your business needs is be unable make calls when you need most.

AMVIA's Microsoft Teams Calling Plans Services

Calling Plans Assessment and Strategy

AMVIA provides comprehensive Microsoft Teams calling plans assessment:

• Geographic requirements analysis
• Plan selection guidance
• Phone System configuration
• International calling needs
• Cost optimization

Phone System Implementation

Complete Phone System deployment:

• Phone System provisioning
• Call queue and routing setup
• Auto-attendant configuration
• Caller ID management
• Voicemail and forwarding setup

Phone Number Provisioning

Phone number assignment and migration:

• New number provisioning (admin centre)
• Existing number import (if applicable)
• Request form submission (special cases)
• Geographic number assignment
• Number verification

Calling Plan Configuration and Training

Comprehensive plan setup and user training:

• Calling plan assignment per user
• Communications Credits setup
• User training and onboarding
• Best practices guidance
• Ongoing optimization

24/7 Calling Plans Support

AMVIA delivers 24/7/365 Teams calling plans support:

• Technical troubleshooting
• Phone number management
• International calling support
• Communications Credits management
• Geographic expansion assistance

Next Steps: Implementing Teams Calling Plans

Start assessing geographic requirements. What countries do you operate in? What international calling needed? What phone number requirements exist?

Next, evaluate Phone System needs. What PBX capabilities required? Auto-attendant, queues, routing? What existing setup have you?

Then, select calling plans. Domestic only or international? What minute bundles appropriate? Communications Credits budget?

Finally, provision and activate. Get phone numbers. Assign calling plans. Train users. Contact AMVIA begin Teams calling implementation.

Need expert help implementing Microsoft Teams calling plans for your organization? Contact AMVIA specialists: 0333 733 8050 (direct to experts, no voicemail) or request consultation. We provide comprehensive Microsoft Teams calling plans assessment, Phone System configuration, phone number provisioning (new, import, or special request), calling plan selection and assignment, international calling setup, Communications Credits management, user training, 24/7 support. Discover how AMVIA's human-first approach delivers calling plans solutions—covering 16 countries natively with direct routing worldwide, supporting landline numbers, domestic and international calling, and unified PBX capabilities—enabling your organization seamless global communications.

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