How Did AMVIA Transform Network Reliability for Cubo Work’s Co-Working Operation?

How AMVIA Delivered 99.99% Uptime for Cubo Work Through Multi-Carrier Orchestration

What Problem Do Modern Co-Working Spaces Face With Enterprise-Grade Connectivity?

Modern co-working spaces must balance flexibility and cost with the connectivity reliability that global enterprises demand. AMVIA engineered a resilient, enterprise-grade network for Cubo Work by integrating five tier-1 carriers into one seamless solution, delivering 99.99% uptime, 10Gbps capacity, and true business continuity for a demanding, flexible workspace environment.

Before partnering with AMVIA, Cubo Work faced critical connectivity challenges common across premium co-working spaces:

• Single-carrier outage risk: Disrupting operations and tenant experience.
• Technical complexity: Managing multiple network vendors independently.
• Performance inconsistency: Unable to deliver SLA-backed performance for mission-critical clients.
• Future-proofing pressure: Hybrid and digital-native tenants demanding higher bandwidth and uptime.
• Scalability constraints: Difficulty expanding without operational disruption.
• Support fragmentation: Multiple vendors creating finger-pointing and delayed resolution.

These challenges represent a common problem for flexible workspaces competing for premium enterprise tenants expecting carrier-grade reliability.

Get Your Free Connectivity Assessment evaluating current network resilience and identifying multi-carrier orchestration opportunities improving uptime and tenant retention.

Why Does Single-Carrier Dependency Create Unacceptable Risk for Co-Working?

Single Points of Failure Disrupt Entire Operations

Risk of single-carrier outages disrupting operations and tenant experience represents an existential threat to the co-working business model.

Single-carrier vulnerability:

• Complete service loss during provider outages (maintenance, failures, capacity issues).
• No automatic failover: Operations halt, tenants lose connectivity.
• Revenue impact: Every minute of downtime loses billable workspace revenue.
• Tenant reputation: Enterprise clients cannot operate, perceive unreliable workspace.
• Churn risk: Premium tenants migrate to competitors with guaranteed uptime.
• Competitive disadvantage: Unable to differentiate or command premium pricing.
• Recovery uncertainty: Single provider controls restoration timeline.

Multiple Vendors Create Operational Complexity

Technical complexity in managing multiple network vendors creates administrative burden and support delays.

Multi-vendor management challenges:

• No unified oversight: Different systems, monitoring dashboards, escalation procedures.
• Staff expertise required: Internal team must understand multiple vendor technologies.
• Conflicting SLAs: Different uptime guarantees creating confusion and liability gaps.
• Finger-pointing: When issues occur, vendors blame each other, delaying resolution.
• Contract management burden: Multiple contracts, renewal dates, rate negotiations.
• Integration friction: Connecting different vendors' equipment creates compatibility issues.
• Support delays: Questions routed between vendors extending resolution time.

Unable to Deliver Consistent Performance for Enterprise Tenants

Inability to deliver consistent, SLA-backed performance for clients with mission-critical requirements disqualifies co-working from the premium enterprise market.

Performance inconsistency consequences:

• Unpredictable speeds: Bandwidth fluctuates based on shared network conditions.
• Latency variations: Video conferencing and cloud applications suffer from inconsistent performance.
• No contractual guarantees: Cannot promise specific uptime or performance levels.
• Tenant dissatisfaction: Enterprise clients expect carrier-grade SLAs.
• Pricing limitation: Cannot charge premium rates without guaranteed performance.
• Service differentiation impossible: Becomes a commodity offering competing only on price.
• Tenant churn: Premium clients migrate to better-connected alternatives.

How Does Multi-Carrier Orchestration Solve These Problems?

Unified Five Tier-1 Carriers Into Single Managed Network

AMVIA acted as strategic network orchestrator, not just a supplier, integrating diverse carriers seamlessly.

Multi-carrier integration:

• Five leading UK carriers unified: ITS Technology, Openreach, CityFibre, Virgin Media, Vorboss.
• Complexity eliminated: Cubo Work never touches vendor management.
• Single point of contact: One number, one partner (0333 733 8050).
• Transparent orchestration: AMVIA handles all technical integration.
• Vendor relationships managed: AMVIA maintains carrier partnerships ensuring priority support.
• Seamless operation: Multiple carriers function as a single unified network.
• No internal overhead: Cubo Work focuses on workspace operations, not network management.

Deployed Active/Active Router Architecture

Active/Active architecture dynamically balances and auto-fails over network paths ensuring continuous service.

Active/Active benefits:

• Automatic failover: If one carrier fails, traffic instantly reroutes through others.
• Sub-second switching: No perceptible service interruption.
• Load balancing: Distributes traffic across carriers optimizing performance.
• Zero manual intervention: Automatic routing eliminates human error.
• Real-time monitoring: Continuous health checks on all paths.
• Dynamic optimization: Routes traffic through best-performing paths.
• Capacity utilisation: Uses all available bandwidth efficiently.

Delivered Symmetrical Gigabit-Capable Leased Lines

Diverse, symmetrical, gigabit-capable leased lines ranging from 10Mbps to 10Gbps, guaranteed across all operational locations.

Leased line capabilities:

• Symmetrical speeds: Equal upload and download performance.
• Guaranteed bandwidth: Contracted performance levels contractually backed.
• Scalability: 10Mbps for basic connectivity, up to 10Gbps for demanding applications.
• Flexibility: Mix and match different speeds at different locations.
• Future-proofing: Capacity scales with business growth.
• Enterprise-grade: Performance meets global corporate standards.
• Diverse paths: Multiple independent physical routes eliminating single points of failure.

Explore Leased Line Solutions providing guaranteed bandwidth, symmetrical speeds, and enterprise-class performance for demanding workspace environments.

What Enterprise-Grade Support and SLA Management Does AMVIA Provide?

Single Point of Contact With No Voicemail Policy

Provided true single point of contact for all connectivity issues eliminating frustrating vendor runaround.

Support accessibility:

• Direct expert access: 0333 733 8050 reaches qualified professionals immediately.
• No voicemail delays: No messages leaving, waiting for callbacks.
• 24/7 availability: Support available around-the-clock for emergencies.
• UK-based specialists: Engineering support from local experts understanding local infrastructure.
• Unified escalation: All issues routed through one expert team.
• No finger-pointing: AMVIA owns all vendor relationships.
• Accountability: Single partner responsible for resolution.

Established Clear Carrier Escalation and Support Processes

Established contractually-backed escalation and support processes with each carrier ensuring enterprise-class response.

Escalation management:

• Carrier relationship management: AMVIA maintains priority relationships with all providers.
• Contractual SLAs: Each carrier bound by specific uptime and response commitments.
• Clear escalation paths: Defined procedures for different severity levels.
• Priority routing: Issues routed directly to appropriate carrier technical teams.
• Time-bound responses: Service response times guaranteed (typically 15-60 minutes).
• Executive involvement: Escalation to senior management if standard response fails.
• Tracking and reporting: Complete visibility into carrier performance and compliance.

24/7 Monitoring With Sub-90-Second Support Response

24/7 monitoring and proactive performance analytics with automated alerts ensuring rapid issue detection and response.

Proactive monitoring capabilities:

• Continuous network health monitoring: Real-time visibility into all carrier performance.
• Threshold-based alerting: Automated alerts when performance deviates from normal.
• Performance trending: Analytics identifying emerging issues before critical failure.
• Automated diagnostics: Systems automatically test and isolate problems.
• Sub-90-second response: Support team contacted within 90 seconds of alert.
• Root cause analysis: Quick identification of issue source.
• Preventive action: Issues often resolved before impacting tenants.

What Resilience Benefits Does Multi-Carrier Integration Deliver?

Geographic and Carrier Diversity Eliminates Single Points of Failure

Leveraged geographic and carrier diversity, eliminating single points of failure plaguing most shared workspaces.

Diversity advantages:

• Multiple physical routes: Traffic can flow through independent paths.
• Geographically diverse carriers: Different infrastructure means carrier-specific failures don't cascade.
• Independent cable paths: If one physical route damaged, others remain operational.
• Carrier independence: Single carrier failure doesn't affect service.
• Regional redundancy: Different parts of network independent, protecting against regional failures.
• Technology diversity: Different carrier technologies (fiber, wireless, copper) complement each other.
• Risk distribution: No single point controls entire network.

Seamless Cloud Application Usage During Individual Carrier Outages

Enabled seamless cloud application usage, reliable video conferencing, and high-volume file sharing even during individual carrier outages.

Operational continuity benefits:

• Zero perceptible interruption: Automatic failover invisible to users.
• Video conferencing continuity: Video calls proceed uninterrupted during carrier maintenance.
• Cloud application access: SaaS applications remain accessible regardless of carrier status.
• File sharing uninterrupted: Large transfers complete without disconnection.
• Real-time collaboration: Teams continue working during carrier maintenance windows.
• Enterprise tenant satisfaction: Premium clients never experience outages.
• Revenue protection: No billable time lost due to connectivity failure.

Built-In Scalability Without Downtime or Reengineering

Built-in scalability ensures Cubo Work can add capacity or venues as business needs evolve, without downtime or reengineering.

Scalability architecture:

• Modular design: Add capacity incrementally without disrupting existing service.
• Carrier addition: Can add sixth, seventh carrier without reconfiguring network.
• Bandwidth upgrades: Increase speed tiers without service interruption.
• Multi-location expansion: Add new workspace locations with minimal complexity.
• Load balancing: Network automatically distributes traffic optimally.
• Future-proofing: Technology supports 10x growth without architectural redesign.
• Cost efficiency: Grow at pace of business demand, no over-provisioning.

What Business Impact Does 99.99% Uptime Guarantee Deliver?

Zero Missed Billable Days Due to Outages

99.99% uptime guarantee means zero missed billable days even during carrier maintenance or equipment failures.

Financial protection:

• Uptime definition: 99.99% = 52.6 minutes maximum downtime annually.
• Maintenance windows: Planned maintenance doesn't count against SLA.
• Automatic failover: Unplanned outages virtually never occur.
• Revenue protection: Every billable day guaranteed.
• Financial remedies: SLA breaches result in service credits to Cubo Work.
• Tenant satisfaction: Premium tenants receive guaranteed performance.
• Competitive advantage: Only co-working with contractual uptime guarantee.

Enterprise Clients Consistently Receive Contractual Performance

Enterprise clients consistently receive contractual bandwidth and latency performance, boosting tenant retention and reputation.

Enterprise client benefits:

• Contractual guarantees: Specific uptime (99.99%), bandwidth, latency commitments.
• Performance verification: Regular reports prove performance compliance.
• Mission-critical reliability: Enterprise applications operate without disruption.
• Tenant loyalty: Satisfied clients renew and expand workspace commitments.
• Premium pricing justification: Can command higher rates for guaranteed performance.
• Competitive differentiation: Only co-working offering true SLA guarantees.
• Reputation enhancement: Known for enterprise-grade connectivity reliability.

Reduced Internal Admin and Multi-Vendor Finger-Pointing

No more multi-vendor finger-pointing, lost productivity, or service contradictions creating administrative burden.

Operational efficiency gains:

• Unified management: Single vendor to manage, not five.
• No internal IT burden: Connectivity management delegated to AMVIA.
• Clear accountability: AMVIA responsible for all performance issues.
• Eliminated finger-pointing: No vendor blaming each other for failures.
• Streamlined escalation: Issues resolved quickly through unified process.
• Cost savings: Internal IT resources reallocated to higher-value activities.
• Staff satisfaction: Reduced support frustration and complexity.

Why Is Multi-Carrier Integration a Competitive Advantage for Co-Working?

Outperforms Single-Provider Solutions for Uptime and Resilience

Multi-carrier orchestration outperforms single-provider solutions for uptime and resilience—essential for flexible, tenant-driven workspaces.

Competitive comparison:

Single-carrier providers:

• Maximum uptime: 99.9% (approximately 8.7 hours downtime annually).
• Single failure point: One outage equals complete service loss.
• No failover capability: Tenants wait for carrier restoration.
• Maintenance downtime: Customers affected during carrier maintenance.

Multi-carrier orchestration:

• Maximum uptime: 99.99% (approximately 52.6 minutes downtime annually).
• Multiple redundancy: Single carrier failure doesn't affect service.
• Automatic failover: Transitions invisible to users.
• Zero maintenance impact: Maintenance never affects tenant connectivity.

Centralized Monitoring Provides Operational Peace of Mind

Centralized monitoring and support gives operational peace of mind: issues detected and resolved before affecting customers.

Monitoring advantages:

• Proactive detection: Issues identified before becoming critical.
• Pre-emptive resolution: Problems fixed during maintenance windows.
• Tenant experience protection: Outages prevented entirely.
• Performance optimisation: Network continuously tuned for best performance.
• Trend analysis: Historical data identifies emerging capacity needs.
• Capacity planning: Growth accommodated before congestion occurs.
• Peace of mind: Leadership confident network reliability.

Optimised for Today's Dynamic Office Market

Approach uniquely optimised for today's dynamic office market, where 59% of UK businesses expect to expand using co-working and demand carrier-grade connectivity.

Market dynamics advantages:

• Enterprise tenant attraction: Only solution meeting corporate connectivity requirements.
• Rapid scaling: New locations added without network redesign.
• Cost efficiency: Multi-carrier approach more economical than building redundancy.
• Future flexibility: Architecture adapts to emerging workplace technologies.
• Tenant retention: Premium clients stay because connectivity meets enterprise standards.
• Revenue optimisation: Can charge premium rates justified by guaranteed performance.
• Market leadership: Competitive advantage through differentiated offering.

Discover SD-WAN Benefits enabling intelligent multi-carrier management and network optimisation for dynamic workspace environments.

What Makes AMVIA's Enterprise Connectivity Approach Unique?

Direct Expert Access With Zero Voicemail Culture

Unlike corporates or resellers, AMVIA delivers engineering support from UK-based specialists every time.

Direct access advantages:

• Specialist engineers: Not support helpdesk or sales representatives.
• UK-based team: Local expertise understanding UK infrastructure.
• Immediate response: No voicemail delays, direct connection to knowledge.
• Continuity: Same experts throughout relationship, deep understanding of environment.
• Expertise accessibility: Engineering knowledge always available to clients.
• Problem-solving focus: Engineers empowered to resolve issues directly.
• Client satisfaction: Direct relationship builds trust and understanding.

Partnership Model Rather Than Commodity Supply

AMVIA's orchestration reduces risk, administrative overhead, and time-to-resolution—freeing clients to focus on strategic growth.

Partnership approach:

• Vendor management: AMVIA owns all carrier relationships.
• Risk assumption: AMVIA takes responsibility for performance.
• Complexity elimination: Client never touches vendor management complexity.
• Strategic alignment: Network designed for business growth objectives.
• Proactive recommendations: AMVIA suggests improvements and upgrades.
• Continuous optimisation: Network tuned for evolving needs.
• Long-term commitment: Partnership grows with client business.

Transparency and SLA Discipline

99.99% uptime guaranteed by contract, with financial remedies for any breach—empowering Cubo Work to win and retain enterprise tenants.

SLA transparency benefits:

• Contractual guarantees: Performance commitments in writing, enforceable.
• Financial remedies: Service credits if performance breaches occur.
• Measurement standards: Clear definition of uptime calculation.
• Regular reporting: Transparent performance reports provided monthly.
• Predictable costs: SLA breaches create credits offsetting service costs.
• Competitive confidence: Can confidently promise enterprise tenant SLAs.
• Dispute prevention: Clear terms eliminate misunderstandings.

Frequently Asked Questions

Is multi-carrier integration only for large-scale operators like Cubo Work?

No—AMVIA's orchestration model means even single-site co-working spaces can afford and manage carrier-grade connectivity. The multi-carrier approach scales down, providing resilience benefits regardless of size. Smaller spaces benefit from the same 99.99% uptime guarantee, automatic failover, and expert support. AMVIA manages complexity, not you.

How does AMVIA ensure uptime across so many networks?

By combining diverse physical paths and real-time routing with carrier SLAs unified under one expert team and one contract. Active/Active architecture automatically fails over within sub-seconds if a single carrier fails. 24/7 monitoring detects issues before they impact service. Proactive maintenance addresses emerging problems during maintenance windows. Redundancy at every level eliminates single points of failure.

Can workspace operators scale bandwidth as tenant demand grows?

Yes—symmetrical circuits and modular architecture let AMVIA boost capacity site-by-site with zero disruption. Adding bandwidth requires only configuration changes, not physical reengineering. New locations connect to the network without rebuilding. Different areas can use different speed tiers optimising cost-effectiveness. Growth is accommodated smoothly without operational impact.

Can individual tenants get dedicated connections if needed?

Absolutely—AMVIA can overlay client-specific circuits while maintaining the managed network backbone for the building. Premium tenants requiring exclusive connectivity receive dedicated circuits. Standard tenants share the managed network benefiting from resilience and cost-efficiency. A hybrid approach maximizes flexibility whilst maintaining backbone reliability. Both models coexist seamlessly on the AMVIA orchestration platform.

What ongoing support does AMVIA provide after initial implementation?

24/7 monitoring, performance analytics, proactive issue detection, quarterly reviews, and capacity planning. AMVIA continuously optimises the network, recommends upgrades, manages carrier relationships, and provides escalation support. Monthly performance reports demonstrate SLA compliance. Direct access means questions answered immediately, not through support ticket systems. A partnership relationship means AMVIA is invested in Cubo Work's continued success.

The Bottom Line

Modern co-working spaces competing for premium enterprise tenants must deliver carrier-grade connectivity reliability. Single-carrier solutions create unacceptable risk through single points of failure, whilst managing multiple vendors independently creates operational complexity and support delays.

AMVIA's multi-carrier orchestration transforms connectivity from vulnerability into competitive advantage. By integrating five tier-1 carriers into unified managed network, AMVIA delivered Cubo Work:

• 99.99% uptime guarantee: 52.6 minutes maximum downtime annually.
• Automatic failover: Sub-second switching eliminating perceptible interruption.
• Enterprise-grade performance: Symmetrical gigabit-capable leased lines.
• Unified support: Single point of contact with 24/7 expert access.
• Operational simplicity: AMVIA manages vendor complexity.
• Scalability: Grow without reengineering or downtime.
• Tenant retention: Premium clients receive contractual performance guarantees.

Results: Zero missed billable days, eliminated vendor finger-pointing, premium tenant satisfaction, competitive market differentiation, and revenue protection through guaranteed uptime.

Co-working operators seeking enterprise tenant attraction and retention cannot succeed with single-carrier solutions or traditional reseller support. Multi-carrier orchestration with expert guidance represents the only viable approach for the premium workspace market.

Get Your Free Connectivity Audit evaluating current network resilience and identifying opportunities for 99.99% uptime guarantee, automatic failover protection, and enterprise-grade performance supporting business growth.

Contact AMVIA 0333 733 8050 (direct expert access, no voicemail) to discuss multi-carrier orchestration for your workspace operation. Transform connectivity from operational burden into competitive advantage attracting and retaining premium enterprise tenants.

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