VoIP providers enable you to use your phone system over your internet connection instead of using a traditional phone line, ISDN or PSTN. If your business is considering a voice over IP telephone system then read on, in this in depth UK VoIP provider comparison.
There are literally hundreds of VoIP providers for UK businesses but the 3 market leaders are Virgin Media, BT and TalkTalk. Here is a summary of their offerings:
Virgin Media offer 2 types of cloud based VoIP system, "Enterprise Cloud Voice" for large businesses and "SME Cloud Voice" for small and medium sized customers.
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Functional £15/month/user |
Fixed £18/month/user |
Collabarate £21/month/user |
Complete £29/month/user |
| Small high street and online businesses |
Multi-site businesses | IT and design, financial and professional services. | IT and design, financial and professional services. |
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Inclusive call package. All on-site features, including call directing, hunt groups, and reporting. Call waiting, hold, caller ID, blocking, pickup and transfer features.
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Inclusive call package. All on-site features, including call directing, hunt groups, and reporting. Call waiting, hold, caller ID, blocking, pickup and transfer features.
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Inclusive call package. All on-site features, including call directing, hunt groups, and reporting. Call waiting, hold, caller ID, blocking, pickup and transfer features.
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Inclusive call package. All on-site features, including call directing, hunt groups, and reporting. Call waiting, hold, caller ID, blocking, pickup and transfer features.
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| Voicemail, Call forwarding |
Voicemail, Call forwarding Instant messaging Presence |
Voicemail, Call forwarding Instant messaging Presence Voice Video Softphone for smartphones and tablets |
You can find out more about these systems here: https://www.virginmediabusiness.co.uk/applications/voip/
BT offer 3 types of voice over IP systems for businesses, "BT Cloud Phone", "BT Cloud Voice" and "BT One Phone". BT Cloud Phone is a hosted VoIP telephone system that supports up to 9 members of staff. BT Cloud Voice is a feature rich virtual phone system for 5 users and above. BT One Phone is a mobile handset based cloud VoIP system ideal for a business with no central business premises.
BT describe their Cloud Phone offering as follows:
The hosted VoIP telephone system for small businesses with up to 9 users. All the features of a traditional phone system but with all the flexibility, agility, and cost-savings you get from the cloud.
The BT Cloud Phone service has several different price points: £13month/user, £18/month/user and £23/month/user.
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Basic £13/month/user |
Connect £18/month/user |
Collabarate £23/month/user |
| 500 UK Minutes | 500 UK Minutes or Unlimited Calls Option | 500 UK Minutes or Unlimited Calls Option |
| Features include: hunt groups, call logs, auto attendant, voicemail and fax, call queues, call recording, conferencing | Connect has all the features of Basic plus: auto call recording, call monitoring, CRM integration and multi-level attendant | Collaborate has all the features of Basic and Connect, plus: web and video meetings |
You can find out more about these systems here: https://business.bt.com/products/business-phone-systems/voip/
TalkTalk offer 2 different types of business VoIP solutions, "Hosted Voice" and "Mitel solutions". Hosted Voice is a phone system that offers calls, chat, conferencing and document sharing. Mitel is a phone system manufacturer and TalkTalk offer a dedicated Mitel solution to businesses that need a larger VoIP system with advanced bespoke features.
TalkTalk describe their Hosted voice offering as follows:
"Hosted Voice is a VoIP, cloud based phone system that routes your calls through your Internet connection. It integrates with your office and mobile handsets bringing all of the features of a traditional phone system whilst offering savings with a low-cost pay monthly model and no installation fees."
The Hosted Voice service has several different price points: £7/month/user, £9/month/user and £12/month/user.
| £7/month/user | £9/month/user | £12/month/user |
| 200 Minutes to 01, 02, 03 and 07 numbers | 200 Minutes to 01, 02, 03 and 07 numbers | 1,000 Minutes to 01, 02, 03 and 07 numbers |
| Softphone, instant messaging, presence (MiCollab) included | Softphone, instant messaging, presence (MiCollab) included | Softphone, instant messaging, presence (MiCollab) included |
| Video conferencing, screen share and more (MiTeam) (£5 per user, per month extra) | Video conferencing, screen share and more (MiTeam) (£5 per user, per month extra) | Video conferencing, screen share and more (MiTeam) (£5 per user, per month extra) |
| Handset not included | Handset included | Handset included |
You can find out more about these systems here: https://www.talktalkbusiness.co.uk/products/voice/
Amvia is a specialist VoIP provider trusted by small businesses as well as leading brands such as Oracle, eHarmony, Holiday Inn. Amvia has intimate knowledge of all business voice over IP phone system solutions and has expertise in matching the right service to your business needs.
ICE deliver new Office launch and services for Coventry
"After many weeks of searching for a provider for Broadband and VoIP we came across Amvia. ICE had been landed with a ridiculous deadline to find and setup a new office in Coventry for the 1st April. At this point ICE where under the impression that it would be impossible to open new premises at the other side of the country and start a service within a 2 week period, bear in mind we also have the Easter break to factor in.
Amvia where true to their word. Understood all our requirements, managed and liaised with third-party provided, whiles provided ICE with all the Hardware and training needed. Which included, a newly fully functioning VoIP system, Telephones and live broadband (with a 4G fail-over SIM) all in time for the 3rd of April.
Amvia provided ICE with a cost-effective solution with Excellent customer services and support. We found that Amvia where always there to help with any problems with minimal lost of service."
Start making your UK VoIP provider comparison below: