Big players including BT, Sky, TalkTalk, Virgin Media and Zen Internet joined the non-compulsory scheme set up by Ofcom. It provides customers with varying levels of compensation when faults disrupt connectivity and regular broadband services.
The last five years have seen vast improvements in technology, reliability and security for making phone calls over the internet. These advances and the vast benefits of cloud-based phone systems are driving an increase in subscribers.
If you’re already using mobile broadband for your business, you’re probably on the edge of your seat waiting for new 5G technology to kick in. With speeds up to 100 times faster than 4G promised, it’s not surprising that 5G is one of the most highly anticipated changes coming to mobile networks.
In early 2019, Ofcom amended its Voluntary Code of Practice (CoP) to ensure that customers can quit within 30 days if they are dissatisfied with their broadband speeds and the issue isn’t resolved. Lindsey Fussel, Ofcom’s consumer group director, said:
It may sound like a radical idea, but from an equal pay perspective, it would only be fair for women to work less than men. Certainly according to most of the recent gender pay gap reports.
ADSL is still used by many businesses across the UK, but are the days numbered for this style of connectivity? With newer, faster, more reliable services being rolled out throughout the country, what does the future hold for ADSL?
ADSL is an asymmetric digital subscriber line. Basically, it transfers data through the use of copper cables and delivers an asymmetric service; upload speeds that are typically not quite as fast as the download speeds received.
ADSL has been used consistently in the UK since the introduction of the technology in 1998 and is currently widely considered to be the standard ‘go to’ connection for UK businesses. So why are some experts beginning to claim that ADSL is doomed?
“ADSL’s qualities don’t always meet the needs of modern web users.”
Once upon a time, asymmetric lines were the ideal; when the internet was primarily used to discover new information. It made perfect sense to prioritise download speeds as the average user would have little need — if any — to upload data.
The type of experience today’s customers are looking for is complex. You only need to look at chatbots to see that. Once cited as the ‘next big thing’ in customer service, according to PWC today, 59 per cent of all consumers feel companies have lost touch with the human element of customer experience and 78 per cent of UK consumers want more human interaction. The bottom line is that the majority of customers would still rather interact with a real person.